Privacy Statement

M Maddocks Inc Podiatrists

Purpose 

This summary explains how we collect, use, share, and protect your personal information. We follow the law and aim to do so ethically and responsibly. For full details, please visit our website and read the following policies: 

 

Definitions 

The Practice refers to M Maddocks Inc, a registered podiatry practice (practice number 0785903). 

You/Your refers to you, the patient, and any of your dependents (such as a spouse, partner, or children). 

Personal Information means any information about you or your dependents, such as health, race, age, gender, religion, or language. 

Processing means how we handle your personal information – including collecting, storing, updating, or deleting it. 

Competent Person means someone who can legally make decisions for a patient, like a parent or legal guardian. 

 

How We Use and Share Your Personal Information 

We keep your information private. 

When you use our services, you trust us with your personal information (and that of your dependents, if applicable). We are committed to protecting your privacy. 

You have the right to say no to the use of your information. However, we need your agreement to provide you or your dependents with medical care. 

If you provide information about someone under 18, you confirm you are allowed to do so. 

We are not responsible for how third parties use your information if you have shared it with them. 

We may collect website usage data using cookies (small files that help us understand how people use our website). 

 

Your Consent and Agreement 

By using our services, you agree that we may process your personal information for the following reasons: 

To provide healthcare services to you or your dependents 

To manage your care, including appointments, referrals, tests, medication, and payments 

To submit claims to your medical aid (where applicable) 

To share information with healthcare professionals involved in your care 

To meet legal duties to report to government or regulatory bodies 

To send you practice updates, education, or marketing 

We may also: 

Get information from other healthcare providers or labs 

Share your information outside South Africa if needed for your treatment 

Give your information to a third party if you have agreed or if the law requires us to 

 

Keeping Your Information Safe 

We are required by law to protect your information. We regularly check our systems and processes to keep your data safe. 

This includes: 

Physical and digital security 

Limited access to your information 

Secure communications 

Proper disposal of information 

Monitoring for misuse or unauthorised access 

When we work with outside companies, we ensure they also protect your information. 

 

Your Right to Access Information – PAIA 

Under the Promotion of Access to Information Act (PAIA), you can request information we hold about you. 

We may not always be allowed to give you all the information (e.g. to protect someone else’s privacy), but we will do our best to assist. 

To make a request, we will need to confirm your identity and may charge a small fee. We’ll let you know the cost when you ask. 

 

Your Rights 

You have the right to: 

Ask us to update or correct your personal information 

Ask us to delete your information (unless the law says we must keep it) 

Have your information made anonymous if we can’t delete it 

We follow various laws that may require us to keep your information, such as: 

  • The Medical Schemes Act 
  • The National Health Act 
  • The Children’s Act 
  • The Health Professions Act 
  • The Consumer Protection Act 
  • The Protection of Personal Information Act (POPIA) 
  • The Electronic Communications and Transactions Act 
  • The Promotion of Access to Information Act 

 

Complaints 

If you think we’ve used your personal information wrongly, please contact us first to resolve the issue. 

If you’re still not satisfied, you can contact the Information Regulator: 
JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001 
PO Box 31533, Braamfontein, Johannesburg 2017 

 

Contact Us 

If you have questions, need more details, want to withdraw consent, or want to access or update your information, please contact us using the details on our website. 

 

 

Updated May 2025